Success Stories

Success Stories

Looking for more detail on the services I provide and how they benefit organisations and the people in them?

Below are some recent success stories including testimonials from participants.

If you need any additional information please don’t hesitate to contact me.

Click the > below to read each success story.

Australian Manufacturing Company – Process Mapping and Team Building

Problem Definition

Two teams were working antagonistically towards each other, resulting in fragmented communication, conflict and a lack of awareness of how individual actions created negative downstream impacts for the team and the business results.


Irina conducted a training needs analysis then designed and facilitated a five-module training intervention that helped the department identify and address issues in four key areas:

  1. Processes
  2. Team dysfunction
  3. Communication and attitude
  4. Skill development – including managing difficult behaviours, stress resilience and communication

Irina met with senior managers and HR Managers at their site, to ensure that the objectives were clearly defined and the modules matched the values and business objectives of the organisation. After facilitating the five-module training intervention, Irina identified 47 issues and suggestions for management consideration and process maps for further analysis. Based on these findings, the client agreed to conduct an additional six sigma based review of processes which allowed Irina to address issues at a deeper level and start the process of change. The managers were delighted with the results and the return on their investment.

Results and Benefit to Client

The client reported back the following improvements:

“Irina’s workshops helped initiate a culture change and started participants thinking about their decisions/actions and impact on others. As a result of the training, their mindsets shifted and morale has improved in the teams. People enjoy what they are doing and there is less sick leave. We are communicating better.”

Processes are also more efficient and the division is now working on standardising inductions for employees, conducting regular customer surveys and simplifying the credit process. Other divisional leaders noted the success of this project and Irina was invited to deliver additional workshops for three other business units within the organisation.

Australian Retailer (IT Department) - from Performance Management to Cultural Change

Problem Definition

The organisation had recently appointed a new CIO to ensure the IT department was fit to support further expansion in Australia and globally. There was no formal approach to performance management and the CIO was looking to create a consistent proactive working culture.


In consultation with the CIO and senior management team, Irina was charged with developing a performance management system, guidelines, forms, online reference tools and the delivery of related training and change consulting advice on implementation. In order to create a working culture that could be defined and that people could be measured against, Irina designed and facilitated a values development workshop with departmental staff. This resulted in the creation of five core values to align individual behaviour with the corporate and group strategy. Irina then translated these values into work behaviours which were incorporated into the performance management system. A values working group was established to develop ongoing tactical reinforcement strategies to ensure the consistent incorporation of values into their work practice.

Result and Benefit to Client

Tools, systems and processes were established to allow managers to align and monitor individual performance with departmental goals and strategic drivers. New employees were also assimilated more effectively into the desired culture.

Due to the success of the project, Irina was asked to stay on and prepare a People and Culture strategic plan for the department and was retained for an additional year and half. During this time, she created people and culture policies and procedures and related process maps. She also conducted a departmental training needs analysis, sourced external providers, developed a Learning and Development directory and devised the content, layout and site maps for the People and Culture, Learning and Performance Management intranet sites.

Systems rollout – Training the Trainers and Embedding the Learning

Problem Definition

A large manufacturing and distribution company was migrating SAP sales ordering and distribution systems to a newly acquired retail arm of more than 75 outlets nationally. Motivated individuals were invited to become part of a national team of SAP trainers, to design then roll out the training. Many of the individuals had little or no training experience, so Irina was brought in to design and deliver a Train the Trainer workshop to assist them with the SAP rollout and ensure that learning was measured.


Irina worked closely with the SAP Implementation Manager, to design and develop curricula and end-user support aids. This included a two day face-to-face training course with the following elements:

  • Pre-course modules for participants on how people learn and how to test for learning
  • Participant guides and checklists for future reference
  • Participant videos for reference and critiquing
  • A music CD and resource “quick look-up” guide
  • Action learning activities to reflect on performance and reinforce skills

To reinforce learning, Irina provided further assistance with creating end-user support tools, reinforcement activities and touch points, including:

  • A printed update newsletter including Dos and Don’ts for current issues
  • Coaching notes for assessing performance
  • A SAP effectiveness competition and scoreboard against success criteria
  • A SAP satisfaction survey
  • The creation of training matrixes to identify performance gaps and trends
  • The identification of power users to support regional offices and assist with tip guides

Result and Benefit to Client

The SAP effectiveness team reported great satisfaction with the two-day workshop and a much greater level in their confidence and skills in facilitating and understanding how people learnt. The SAP implementation occurred on time and within budget, with minimal disruption to service as usual. The ongoing reduction in support requests is seen to reflect the quality of the training delivery and the success of the tools and reinforcement activities used.